Customer Service is Critical to the Success or Failure of a Company
Providing exceptional customer service is essential for individual and organizational success. Today’s consumers demand exceptional customer service, and excellence in customer service is one of the primary factors in determining the future success or failure of a company. An analysis of basic behavioral patterns of different customer personalities will be explored. Complete in 12 months!
Executive Certificate in Customer Service Management teaches the importance of a positive customer service culture in a competitive environment, the techniques of managing customer expectations and delighting customers, the process of managing a customer complaint system, strategies for service recovery aimed at regaining customer loyalty, how to deal with customer problems, and tips for providing exceptional customer service.
Customer Service Representative; Manager, Office Supervisor, Office assistant, Store Attendants.