Customer Service Management

Customer Service is Critical to the Success or Failure of a Company

Providing exceptional customer service is essential for individual and organizational success. Today’s consumers demand exceptional customer service, and excellence in customer service is one of the primary factors in determining the future success or failure of a company.  An analysis of basic behavioral patterns of different customer personalities will be explored. Complete in 12 months!

PrerequisiteNone

Benefits

Executive Certificate in Customer Service Management teaches the importance of a positive customer service culture in a competitive environment, the techniques of managing customer expectations and delighting customers, the process of managing a customer complaint system, strategies for service recovery aimed at regaining customer loyalty, how to deal with customer problems, and tips for providing exceptional customer service.

Job Opportunities

Customer Service Representative; Manager, Office Supervisor, Office assistant, Store Attendants.


  • Customer Service 101
  • Business Planning
  • Managing Customer Relationship
  • Creating Customer Loyalty
  • Building Strong Customer Relationships
  • Caring For Your Customers
  • Putting Customers First
  • Creating Customer Loyalty
  • Job Opportunities/Summary
  • Customer Service Representative; Manager, Office Supervisor, Office assistant, Store Attendant

Total Tuition: $ 1595.00
One-time Payment: $ 1475.00 — Save $120
Payment Plan: 25% first payment: $395.00
Number of other payments: 3
Amount of each payment after 1st payment: $400
Apply now!
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